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Common Issues

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Authentication Failures

  • Verify that your API token is valid and hasn’t expired
  • Check that the token type matches your access level (personal vs workspace)
  • Ensure the API token has necessary permissions

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Missing Projects

  • For personal tokens: Verify you have access to the projects
  • For workspace tokens: Confirm admin privileges
  • Check the dashboard filter pattern configuration

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Connection Timeouts

  • Verify the hostPort URL is correct
  • Check network connectivity to Hex
  • For on-premise installations, ensure firewall rules allow access

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Rate Limiting

  • Hex APIs may have rate limits
  • Consider adjusting the ingestion schedule if you encounter rate limit errors
  • Contact Hex support if persistent rate limiting issues occur

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Troubleshooting

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Workflow Deployment Error

If there were any errors during the workflow deployment process, the Ingestion Pipeline Entity will still be created, but no workflow will be present in the Ingestion container.
  • You can then Edit the Ingestion Pipeline and Deploy it again.
  • From the Connection tab, you can also Edit the Service if needed.

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Connector Debug Troubleshooting

This section provides instructions to help resolve common issues encountered during connector setup and metadata ingestion in Collate. Below are some of the most frequently observed troubleshooting scenarios.

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How to Enable Debug Logging for Any Ingestion

To enable debug logging for any ingestion workflow in Collate:
  1. Navigate to Services Go to Settings > Services > Service Type (e.g., Database) in the Collate UI.
  2. Select a Service Choose the specific service for which you want to enable debug logging.
  3. Access Ingestion Tab Go to the Ingestion tab and click the three-dot menu on the right-hand side of the ingestion type, and select Edit.
  4. Enable Debug Logging In the configuration dialog, enable the Debug Log option and click Next.
  5. Schedule and Submit Configure the schedule if needed and click Submit to apply the changes.

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Permission Issues

If you encounter permission-related errors during connector setup or metadata ingestion, ensure that all the prerequisites and access configurations specified for each connector are properly implemented. Refer to the connector-specific documentation to verify the required permissions.